Choosing your Telecoms Consultant or Telecoms Cost Management company

When choosing the right telecoms consultant or Telecoms Cost Management compnay, here are some questions to ask:

• Does the company or individual have a proven track record?
• Are they supplier independent?
• Do they have a fixed monthly cost, published pricelist or do they take a percentage of your savings or do they charge per hour?
• Is there access to secure website online reporting available?
• Will the solution on offer cover all your telecoms costs? Namely Fixed line, GSM handsets, GSM fixed Cellular, VOIP and wireless solutions
• Do they manage both fixed and wireless costs?
• Do they install equipment on site or are they able to perform off site / virtual data analysis?
• Is the solution ongoing and sustainable?
• Is the information you receive 100% accurate? Based on supplier billing.
• Is the solution using manual systems or fully automated?
• Are site visits, project management and consulting included in the price or does the supplier charge extra for this?
• Is a well documented return on investment [ROI] included with your proposal prior to any contract being signed?
• Are they able to benchmark all your products and services?
• does the solution include any "Best Practices, telecom polices, methodology and benchmarking?

Neil Buckley - Apex Business Intelligence - neilb@apexbi.co.za

082 805 5555