Why Telecoms Expense Management fails or succeeds

I found this summary on “Telecoms Expense Management” [TEM] – written by Anthony Cone from Tangoe Inc. in New York to be succinct.

For more on his public profile see http://www.linkedin.com/pub/anthony-cone/4/80a/a86.

How TEM solutions succeed?

There's a lot of great TEM success stories out there. But why did they succeed? Was it the process, the technology, the people a procure-to-pay solution?

1. Mutually agreed upon expectations from the beginning of the project
2. Clear goals and objectives
3. Requirements defined
4. Clear ownership of tasks & deliverables
5. TEM augmented by audit and sourcing at beginning
6. Unified solution for Fixed / Wireless for Admin and end-user?

Why TEM solutions fail?

Whether we like to admit it or not somewhere along the way we've seen failed TEM relationships. What are some of the root causes of this?

1. Under management of time and resources
2. No designated project manager from both the vendor and customer
3. Vague goals and objectives
4. Poorly defined requirements
5. Underestimated complexity
6. Lack of ownership
7. Vendor "bought" the business and is trying to recover margin