Auditing and Benchmarking your communications costs

You don’t know what you don’t know, and you cannot manage that which you don’t measure.

CommsCloud believe that managing communications expenditure without Business Intelligence [BI] tools and the insight it affords role players could be equated to running a large business without accountants or computers. The opportunities afforded any decision maker are significant when you are making well informed knowledgeable decisions based on fact.

CommsCloud’s point of departure for any new project is twofold;

1. Gain a detailed understanding of the communications costs before offering up any opinion
2. Ensure that all the role players are well informed of the results thereof and obtain buy-in on a way forward

CommsCloud starts by performing an Audit [and benchmarking] of all communications infrastructure for both fixed and variable costs. During this Audit phase we benchmark your communications costs against market trends in SA and CommsCloud’s "Best Practice Standards". We then present the “BI” derived from this process to all the role players in a way that makes sense and allows the role players to relate to the opportunity and play a definitive role in building a communications strategy.

The information we gather and report on in during the “Audit phase” informs the decision making for all the roles players going forward. This process not only highlights opportunities but also savings and ROI on any project.

CommsCloud have found the process will;

• Ensure that all role players are well positioned to make decisions and understand
o their unique business need
o fixed and variable costs
o infrastructure efficiencies and problems
• Highlight problems and opportunities; thus enabling decision makers to
o define a common goal and purpose
o define a strategy
o understand where to start and what to start with
o measure success of the implementation on any project
o hold vendors and service providers accountable after implementation of a solution to the “promised” efficiencies, costs savings and SLA

CommsCloud have a strong track record when it comes to managing organisations with large geographical footprints. We have the requisite resources, project management skills, supplier relationships, product knowledge and “Best Practice Standards” required for a project of this nature. Any business wishing to improve efficiencies, effect savings, upgrade technology and business processes, put together a strategy and managing a large geographical footprint will find it difficult to do so without a partner such as ourselves.

CommsCloud will help your business manage the process from A to Z and ensure a successful implementation of any communications project, be it infrastructure or a solution.

We hope this overview enables you to get a sense of what is possible using our unique methodology and would welcome the opportunity to give your business more detail on the processes, the BI reporting and how we could simplify your project.

For further information see;

• www.commscloud.com
• http://www.linkedin.com/in/peterwalshzar

Cape Town - September 2011